faq / shipping

How long will my order take?

Onhand

Generally, we process your order within 3 business days, unless otherwise stated.

Preorder

Generally, we have the specific time it will take on the product page and in your order page. Any crucial updates about your preorder will be sent via email.

Shipping Days

The following timelines are a guide on how long shipping takes (weather permitting) but we are unable to guarantee arrival in these dates as we have no control over the courier.

Destination Days
Philippines - Cavite, Metro Manila 2-3 days upon courier pickup
Philippines - Luzon 2-5 days upon courier pickup
Philippines - Visayas 3-7 days upon courier pickup
Philippines - Mindanao 5-14 days upon courier pickup
Asia 3+ days upon courier pickup
Outside of Asia 5+ days upon courier pickup

Where do you ship?

Philippines

We ship anywhere within the country via J&T and Entrego.

Scheduled pick up option is available, pending availability. Same day delivery is also possible, pending availability - just send us a message via instagram (@sadgirlscents) to confirm.

Global Shipping

Our website does not have international shipping rates set up at the moment but we can ship your order via UPS Worldwide Express Saver. Please reach out so we can send you a quote for the shipping fee and/or draft your order invoice.

Destination Shipping Rate
Asia Starts at Php 1000+ / 20+ USD
Outside of Asia Starts at Php 2500+ / 45+ USD

Orders may be subject to duties and taxes, and customers are responsible for these fees. sad girl scents does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

Do you allow Cash On Delivery (COD) purchases?

For website purchase, we currently do not accept payments via COD. However, we are also available in Lazada and Tiktok Shop which allows this payment method.

Can I get a discount for bulk orders?

Yes! An automatic discount is included upon checkout if you add 10+ products to your cart.

For other bulk orders, please send us a message on instagram (@sadgirlscents) or an email (sadgirlscents@gmail.com) so we can send over a quote for you.

Do you do customizations?

Yes! Send us a message on instagram (@sadgirlscents) or an email (sadgirlscents@gmail.com) for more details.

Your restock is taking too long!

All our items are custom blended and hand poured in small batches to ensure that we only put out quality items.💯

Some of our items are available for pre-order while we let them cure. However, pre-order items do not have a fixed shipping date.